Paramount Plates Ltd · Effective from 4 April 2025 · Last updated 8 October 2026

These terms apply when you use paramountplates.co.uk and when you buy from us. Please read them before you order. When you place an order, you agree to these terms and to the policies they refer to.

1. About us

This website is run by Paramount Plates Ltd ("we", "us", "our"), a company registered in England and Wales (company number 16366988). Our registered office is 42 Moorside, Spennymoor, County Durham, DL16 7EA. We are registered with the DVLA as a Registered Number Plate Supplier.

Contact us by email at support@paramountplates.co.uk, by phone on 0191 367 3451 (Monday to Saturday, 8:00am to 4:30pm), or by post at the address above.

If you buy as a consumer, you have legal rights in relation to goods that are faulty or not as described. Nothing in these terms affects those rights. Citizens Advice (0808 223 1133) can tell you more about them.

2. Using this website

You must be 18 or over to place an order. You must not use the website for anything unlawful or fraudulent, try to get around its security, upload harmful code, or copy or resell our content or service without our written permission. We may suspend access for anyone who does.

3. Proof of identity and entitlement

As a Registered Number Plate Supplier, the law (Part 2 of the Vehicles (Crime) Act 2001 and the Vehicles Crime (Registration of Registration Plate Suppliers) (England and Wales) Regulations 2008) requires us to see proof of your identity and proof that you are entitled to the registration before we make road-legal plates. Our Valid Documents page lists what we accept.

You can send documents through our upload page, by email to documents@paramountplates.co.uk, or by post to Paramount Plates, 42 Moorside, Spennymoor, County Durham, DL16 7EA. If you post documents, we recommend a tracked and signed-for service. We cannot start making your plates until we have checked your documents. Our Privacy Policy explains how we handle and delete them.

4. Road-legal plates

Our road-legal plates meet British Standard BS AU 145e and the Road Vehicles (Display of Registration Marks) Regulations 2001. By law we cannot make road-legal plates with incorrect spacing, non-standard fonts, illegal colours or anything else that would make them illegal on the road. If your order would not meet the rules, we will contact you before making any change. If we cannot agree a legal version with you, we will cancel the order and refund you in full.

5. Orders and how the contract is formed

The contract between us is formed when we email you to confirm your order. We may still cancel an order if we cannot verify your documents, the plates would not be road legal, an item is unavailable, or we suspect fraud. If we cancel, we will tell you why and refund any payment in full.

You are responsible for checking that the registration, plate style, spacing and other details you submit are correct before you order. Please give us accurate contact and delivery details.

6. Prices and payment

Our prices are in pounds sterling and are the full price you pay for the goods. Any delivery charge is shown before you order. Prices can change, but a change will not affect an order we have already confirmed.

If we find that we listed an item at an obviously wrong price, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

7. Cancelling an order

Number plates are made to your specification, so the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to them. You can still cancel a plate order at any time before production begins, and no later than 90 days after you ordered. We usually start production within 1 working day of verifying your documents. A fee of £5.00 per plate applies to cover the payment and administration costs we have already incurred. For example, a front and rear pair costs £10.00. Orders for accessories only can be cancelled free of charge.

Accessories (such as fixing kits and sticky pads) that are not personalised come with the full 14-day right to cancel. Our Refund & Cancellation Policy explains how to cancel and return them.

8. Delivery

We deliver within the UK, or you can collect your order from our County Durham workshop by appointment. Our Shipping Policy explains delivery and collection options and timescales. Your plates are our responsibility until they are delivered to you or to someone you nominate, or until you collect them.

9. Faulty or incorrect goods

If something arrives faulty, damaged or not as described, please tell us as soon as you can. Under the Consumer Rights Act 2015 you can:

• reject faulty goods for a full refund within 30 days of delivery
• after 30 days, ask us to repair or replace them
• if a repair or replacement fails or is not possible, get a price reduction or a refund

Our Refund & Cancellation Policy explains how this works. Our 36-month warranty is in addition to these rights.

10. Information on the website

We take care to keep the information on our website accurate and up to date. Screens show colours differently, so the finished product may look slightly different from the image. Older articles may not reflect our current products or prices.

The website is provided as it is, and we cannot promise it will always be available or free from errors. This does not limit your rights in relation to anything you buy from us.

11. Third-party links and tools

Links to other websites, such as the DVLA or review sites, are provided for convenience. We are not responsible for their content or for how they use your information. Please read their own terms and privacy policies.

12. Reviews and feedback

If you send us feedback, ideas or a review, you allow us to use and publish it free of charge. We will publish your name only as it appears on your review. Do not send anything unlawful, offensive or that infringes someone else's rights. We may remove any content you submit.

13. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when the contract was made.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your rights under the Consumer Rights Act 2015.

We supply our products for private use. If you use them for business purposes, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity.

14. Your responsibility

If you give us false or forged documents, or use our website or products unlawfully, you will be responsible for any loss this causes us. We may also report it to the police or the DVLA.

15. Complaints and disputes

If you have a complaint, please contact us first at support@paramountplates.co.uk. We will try to resolve it quickly and fairly. If we cannot agree, Citizens Advice (0808 223 1133) can help you understand your options, including whether an alternative dispute resolution scheme is available. You can also take a claim to court, including the small claims track.

16. Changes to these terms

We may update these terms, for example to reflect changes in the law or our services. The version shown when you place an order applies to that order.

17. General

If a court decides that part of these terms is invalid, the rest still applies. If we delay enforcing these terms, we can still enforce them later. These terms are between you and us; no one else has the right to enforce them.

18. Which law applies

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in Scotland or in England and Wales. If you live in Northern Ireland, you can bring proceedings in Northern Ireland or in England and Wales.